Privacy policy
This Privacy Policy applies to the processing of your personal data that we carry out through our website < www.nagev.fr > (hereinafter referred to as the “Site” or “Our Site”). It describes the operations carried out on your personal data, the rights you have over your data, the procedures for exercising them as well as information on cookies. This Privacy Policy supplements the General Conditions of Sale and the General Conditions of Use.
We invite you to read this Privacy Policy carefully and regularly.
Who is responsible for processing your data?
Your personal data is collected and processed by:
• Société Nagev SAS., 76 rue Oscar Peterson, 34400 Lunel-Viel, registered in the Montpellier Trade and Companies Register under number 884 641 044 (hereinafter “We” or “Our company”).
To contact us: bonjour@nagev.fr by filling in the subject Confidentiality Standards or by mail at 76 rue Oscar Peterson, 34400 Lunel-Viel.
Methods of collection
We may collect your personal data in various ways, in particular when you register or browse our Site, or when you contact us by email, post or telephone, as well as on social networks (under the conditions below). after planned).
If we need information, in particular because of a legal, regulatory or contractual obligation or quite simply in order to be able to process your request or respond to you, we will let you know. If you do not provide this so-called "mandatory" information, we may find ourselves unable to respond to the request or order. The fields of a form that are not mandatory are left to your discretion. It is up to you to choose whether to fill them in or not.
Use of personal data collected
We process your data for the following purposes and on the following legal bases:
1. as part of customer file management:
• in execution of a contract for the management of customers, including the creation of online accounts; the management of contracts, orders, deliveries, payments and returns;
• in the legitimate interest of Our Company to ensure its loyalty program; monitoring the relationship and carrying out satisfaction surveys and other studies; the management of unpaid bills and disputes; as well as sending communications or promotions to customers; selection of customers to carry out loyalty actions; accounting management.
2. as part of the management of prospecting and subscription to the newsletter, as well as the promotion of our activities on the Internet and on social networks - on the basis of your consent: to carry out operations relating to prospecting ; management of technical prospecting operations; follow-up of subscriptions and unsubscriptions to the newsletter; selection of people to carry out prospecting actions; reuse and dissemination on our communication media (page on social networks, Website or other) of your posts/messages/content and comments disseminated on social networks and management of the agreement relating to reuse - if applicable in terms image rights and/or intellectual property rights. In this case, the categories of data that we are likely to collect are: your identity, your pseudonym on the social network in question, your post/message and its content, including photos, images and comments, as well as proof of your agreement to the processing of your data and to the transfer of image rights or intellectual property rights, where applicable.
3. within the framework of the management of requests and comments - on the basis of the legitimate interest of Our Company to answer these requests and the respect of a legal obligation when the request arises from the exercise of a right of a person concerned in application of this Policy: to respond to requests and comments sent through Our Site or by any other means, including the control of unwanted comments; follow up on these requests and comments; management of people's opinions on products, services or content.
4. for the measurement of the Site's audience, improvement of the content and the Site - on the basis of the legitimate interest of Our Company to promote Our Site and our products: monitoring of the visitor's journey and experience on the Site and frequency of visit; ensure that the content of Our Site, our social media pages and our emails are presented in the most effective way and adapted to the needs of our visitors; improving the quality of the Site.
Information We Share or Communicate
As a matter of principle, we do not disclose your personal data, except in the following cases:
• internally to the people in charge of the aforementioned needs;
• to Our Company's technical service providers (in particular for online payments, detection of unwanted comments, logistics, etc.)
• to Partners of Our Company when you have consented to such transmission;
• to social networks when you accept the deposit of associated cookies and/or you click on the sharing buttons on our Website;
Data retention period
For each need we have determined a retention period in order to store your data only for the time really necessary.
Thus, in the context of:
• management of the customer file:
- for the management of your account: as long as it is active then for 3 years from your last action;
- for the management of orders, contracts, deliveries and returns: for the duration of the contractual relationship then archiving for the duration of the applicable legal prescription;
- for payments: for the duration necessary for the transaction except for a payment incident in which case the data is kept for the duration necessary for the processing of the file plus the applicable legal limitation period;
• prospecting management: for 3 years from the last contact with the prospect;
• subscription to the newsletter: until you unsubscribe;
• the management of requests and comments: the time required to process your request and distribute your comment (for requests to exercise rights, we keep your requests for the applicable legal limitation period);
• managing the promotion and dissemination of content from social networks, in particular: for the duration necessary for the dissemination of the content in question and within the limit of the duration authorized under the reuse agreement (right to image and/or intellectual property rights);
• measurements of the audience of the Site, improvement of the content and of the Site: see the durations applicable to cookies.
Your rights over your data
In accordance with the applicable regulations on the protection of personal data and under the conditions provided for by said regulations, you have rights over your personal data: right of access; right of rectification; right to erasure; right to withdraw any consent given; right to portability; right to limitation; right of opposition. In addition, you have at any time and without justification, a right to object to the processing of your personal data for the purposes of commercial prospecting, including profiling for such purposes.
You can exercise these rights by contacting us:
• by email: bonjour@nagev.fr by filling in the subject Confidentiality Standards or
• by mail: 76 rue Oscar Peterson, 34400 Lunel-Viel,
In addition, you also have the option of filing a complaint with the CNIL either directly online or by post: 3 Place Fontenoy – TSA 80715 – 75334 Paris Cedex 07.
How we protect your data
To protect your personal data, we take reasonable precautions and strive to apply industry best practices to ensure that it is not inappropriately lost, misused, disclosed or destroyed.
Our store is hosted on the Shopify.com platform, which provides us with the online platform that allows us to sell our products and services. Your data may be stored through Shopify.com's data storage, Shopify.com's databases and general applications. They store your data on secure servers behind a firewall. If you make a purchase on Our Site, then SHOPIFY or MOLLIE will store your credit card information. All direct payment gateways offered by Shopify.com and used by Our Company follow the standards set by PCI-DSS, managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover . PCI-DSS requirements help ensure the secure handling of credit card information by our platform and its service providers.
For more information, please see the Shopify Terms of Service here or the Privacy Policy here.
How we regulate transfers outside the EU
As part of the intervention of our technical service providers, your personal data may be transferred to a country outside the European Union. In order to be able to supervise these transfers and ensure that the same level of protection as that of the EU is applied to your personal data, we choose service providers who agree to put in place sufficient guarantees. Thus, as part of the intervention of the service provider Shopify, transfers are governed by Shopify's adherence to the EU-USA Privacy Shield.
Cookies
Cookies are likely to be placed on Our Site: either they are technical cookies whose objective is purely technical or allow us to provide you with a service that you have requested from us (for example in the context of your identification to your account, when you want to be recognized when you leave a comment, followed by the shopping cart); or they are cookies for audience measurement, social networks or advertising and in this case, your consent will be required.
The list of Cookies likely to be deposited when you browse Our Site is as follows:
Last name
Function
_ab
Use Related to Accessing the Shopify Admin Interface.
_orig_referrer
Use related to the basket.
_secure_session_id
Use related to navigation in a virtual storefront.
Cart
Use related to the basket.
cart_sig
Use Related to Checkout.
cart_ts
Use Related to Checkout.
checkout_token
Use Related to Checkout.
Secret
Use Related to Checkout.
Secure_customer_sig
Use Related to Customer Identifiers.
storefront_digest
Use Related to Customer Identifiers.
_shopify_u
Used to facilitate updating customer account information.
Shopify and Third-Party Data Reporting and Analytics:
_landing_page
Track landing pages.
_orig_referrer
Track landing pages.
_s
Shopify data analytics.
_shopify_fs
Shopify data analytics.
_shopify_s
Shopify data analytics.
_shopify_sa_p
Shopify data analytics related to marketing and referrals.
_shopify_sa_t
Shopify data analytics related to marketing and referrals.
_shopify_uniq
Shopify data analytics.
_shopify_visit
Shopify data analytics.
_shopify_y
Shopify data analytics.
_Y
Shopify data analytics.
tracked_start_checkout
Shopify data analytics related to checkout.
Google Analytics
We use Google Analytics to evaluate the interaction of our users on our website.
At any time, you can oppose the deposit of cookies and delete them using your browser settings (see https://www.cookiesandyou.com/), however we inform you that the use of the Site could be degraded.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon posting to the website. If we make any changes to the content of this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it. there is reason to do so.
If our store is acquired by or merged with another company, your personal data may be transferred to the new owners so that we may continue to sell products to you.
Contact
If you wish to contact our responsible agent send your request to:
• By email: bonjour@nagev.fr by filling in the subject Confidentiality Standards
or
• By mail: 76 rue Oscar Peterson, 34400 Lunel-Viel
Date updated
This page was last updated on April 5, 2022.
