Refund policy

 

Free size exchange

Didn't choose the right size when ordering? The item you received is too big or too small? You can contact us via the site's contact form to benefit from a free size exchange.

You can also consult our return conditions to properly return your item.https://nagev.fr/pages/conditions-de-retour

 

Right to retract

The Buyer has a legal period of 14 (fourteen) days, from the date of receipt of the Products ordered, to withdraw without having to justify reasons or pay penalties. When his Order relates to several Products delivered separately, the above period runs from receipt of the last Product.

The Buyer who wishes to exercise his right of withdrawal must send by mail or email to the Seller at the contact details mentioned in article 2 of the GCS, before the expiry of the period above, the withdrawal form annexed to the GCS duly completed, or a statement clearly expressing his desire to withdraw and including his order number. The Seller communicates, without delay, to the Buyer an acknowledgment of receipt of the withdrawal on a durable medium.

Products must be returned under the following conditions:
• They must be returned to the following mailing address:
Boost pour Nagev
RTS warehouse
Cidex 30
200 Route de Pontmartin
34200 Sete
France
at the latest within 14 (fourteen) calendar days following the communication by the Buyer of his wish to withdraw.

• They must be returned to the Seller at the Purchaser's expense, preferably in their original packaging and complete (in particular with accessories, instructions, product label), must not be washed or worn (except first fitting). They must be accompanied by a copy of the corresponding purchase invoice. The Buyer is deemed responsible in the event of deterioration of the Products when they are returned to the Seller (in particular the presence of traces of make-up, deodorant, sweat, smell of cooking or perfume, stains). Consult our return conditions here: https://nagev.fr/pages/conditions-de-retour

The Buyer will be reimbursed for all sums paid for his Order. This reimbursement will take place as soon as possible and at the latest within 14 (fourteen) days from the effective recovery of the Products by the Seller or until the Buyer has provided proof of the shipment of the Products, the date retained being that of the first of these facts.
The refund will be made using the same means of payment as that used for the initial transaction, unless the Buyer and the Seller expressly and in writing agree on a different means. In any case, this refund will not incur any costs for the Buyer. The Seller is not required to reimburse the additional costs if the Buyer has expressly chosen a more expensive delivery method than the standard delivery method offered by the Seller.