Shipping policy

Delivery

Orders validated on the website before 12 noon (excluding weekends and public holidays), will be prepared and shipped the same day. Otherwise, orders are prepared and shipped the next working day.

During periods of new collection releases, restocking or promotions, or any other exceptional event, preparation and shipping times may be slightly longer by 2 to 5 days. We are committed to doing our best to deliver to you as soon as possible.

 

Delivery costs and times

Metropolitan France & Corsica:
Mondial Relay delivery is free from two items in the basket.
• Delivery to a relay point: Mondial Relay (3-7 working days) €3.90 incl. tax
• Standard delivery: Colissimo (2-4 working days) €7.90 including tax
• Express delivery: DHL (delivery from Monday to Friday, 1 working day) €15.90 including tax

Overseas - DOM-TOM:
• Standard delivery: Colissimo (2-4 working days) €19.90 including tax

European Union** :
• Standard delivery: Colissimo International (2-8 working days) €10.90 including tax

Rest of the world** :
• Standard delivery (less than 1kg): Colissimo International (6-12working days*) €24.90 incl. tax
• Standard delivery (over 1kg): Colissimo International (6-12working days*) €37.90 including tax

*This period may be extended with customs processing.

**French VAT is not applicable when placing the order. Your order may therefore be subject to customs charges which will be requested by the carrier in order to collect your package.

 

Returns

Didn't choose the right size when ordering? The item you received is too big or too small? You can contact us via the site's contact form to benefit from a free size exchange.

You can also consult our return conditions to properly return your item.https://nagev.fr/pages/conditions-de-retour